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The Real Reason You are Misunderstood – Non-verbal communication at Work

The Real Reason You are Misunderstood

You said exactly what you meant. You were clear about your intentions and your message. So, why is there any confusion?

Non-verbal communication makes up a surprisingly large part of our communication. Non-verbal communication is everything that is not spoken. It includes everything from the tone of our voice to our posture and everything in between.

But, does this behavior actually send a message? It is hard to imagine that something as simple as our body’s orientation is actually telling our audience something.

Amazingly, non-verbal communication is powerful. When there is a discrepancy between what we hear and what we see (for example), we need to decide which message is the correct message.

Take a look at this video for an absolutely AMAZING example of what happens when we receive two different messages.

If you skipped that video, you had better go back, because you won’t believe it if I told you.

The end result is, non-verbal communication is powerful. As senders of messages, we need to utilize both verbal and non-verbal communication to accurately relay our message.

What part of your non-verbal communication causes confusion? Is there something you can work on to eliminate such confusion? Let me know in the comments, I’d love to hear.


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About the Author Sandy Donovan

Sandy empowers the young and talented to increase their power and influence by improving their ability to be heard and be clear. She does this by providing access to rigorously tested research in the communication, psychology, and marketing fields.